Returns & Refund Policy

We want you to love your pieces. If something isn’t quite right, you may request a return within 24 hours of receiving your order.

Return Eligibility

To be eligible for a return, your item must:

• Be unworn, unused, unwashed and in its original condition.

• Have all original tags attached.

• Be returned in its original packaging.

• Show no signs of wear, alteration, stains, makeup, perfume, deodorant or damage.

• Be accompanied by your receipt or proof of purchase.

Items that do not meet these conditions may not be accepted for return.

How to Request a Return

To request a return, please contact us at hello@shopbytalia.com within 24 hours of receiving your order.

Please include your order number, the item(s) you wish to return and the reason for the return.

If your return is approved, we will provide instructions on how and where to send your item.

Please do not send an item back without first contacting us. Returns sent without prior approval may not be accepted.

Return Shipping

Unless the item received is defective, damaged or incorrect, return shipping costs are the responsibility of the customer.

Original delivery charges are non-refundable unless the return is due to an error on our part.

We recommend using a trackable delivery service when returning your order, as we cannot be responsible for returned parcels that are lost in transit.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged or defective, or you receive the wrong item, contact us at hello@shopbytalia.com as soon as possible and include your order number and clear photographs of the issue.

We will review the matter and work with you to resolve it.

Non-Returnable Items

We cannot accept returns on:

• Items that have been worn, washed, altered or damaged after delivery.

• Made-to-measure, personalised or customised pieces.

• Items purchased as final sale, where clearly identified as such before purchase.

• Gift cards.

• Items returned without their original tags or packaging.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days of approval.

Please note that your bank, card provider or payment processor may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact hello@shopbytalia.com.

Questions?

For questions regarding returns or refunds, please contact us via email - hello@shopbytalia.com